Reaching a Live Customer Service Rep

I'm very frustrated when I call a customer service representative and instead reach a voice response unit asking me to "Press 1 for Sales, Press 2 for Support, ...". Fortunately, the Wall Street Journal has discovered some shortcuts to reach a live person (subscription may be required). I've pasted them here:

Operator Short Cuts Curtesy of WSJ

Company	Phone No.	Shortcut
Banks
Bank of America	800-900-9000	Hit zero twice, after menu choices play
Chase	800-CHASE24	Hit five, pause, then hit one, four, star, zero
CitiBank	800-374-9700	Zero
Wells Fargo	800-869-3557	Zero
Travel Reservations
American	800-433-7300	Press zero twice, then say "agent"
Amtrak	800-872-7245	Zero or say "agent"
Continental	800-523-3273	Three - but sometimes calls go straight to an agent
Delta	800-221-1212	Zero
Northwest	800-225-2525	Star, zero, after initial greeting
Southwest	800-435-9792	Calls answered by operator; during busy times you might have to hold
United	800-864-8331	Say nothing (but you have to listen through lots of menus)
US Airways	800-428-4322	Hit four after initial greeting, then hit one
Wireless Providers
AT&T Wireless	800-888-7600	No easy escape
Sprint PCS	888-788-5001	Zero twice, then say "agent"
T-Mobile	800-937-8997	Enter your phone number
Verizon Wireless	800-922-0204	No easy escape
Credit Cards
American Express	800-528-4800	Hit zero, pound, three times over (ignore prompts that it's an invalid entry)
MasterCard	800-MC-ASSIST	Hit zero three times (once on each menu)
Visa	800-847-2911	Hit zero three times (ignore prompts saying that it's an invalid entry)
PC Tech Support
Apple	800-275-2273	Zero three times; if virtual rep answers, say "operator"
Dell	888-560-8324	Hit zero twice
Gateway	800-846-2301	Hit zero, pound
HP (Compaq Products)	800-652-6672	No easy escape
HP (Hewlett-Packard)	800-474-6836	Say "agent"
IBM	800-IBM-4YOU	You go into a hold queue immediately

Comments

[call center]

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[PesinvonseDit]

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3in\376.txt

[Zoran]

Hi there,
You need more rest i think

Thank you
Zoran

[Order taking services]

With live phone answering services the customers feel more at ease when calling. Talking to a machine can be confusing to most people.For me,I would rather talk to a real person than to a machine because the machine cannot think and respond accordingly.

Reservations call center | Live Answering Service

[Lead Generation Philippines]

You really did take time to sort out how they do it in those companies. I believe its better to have representatives to talk to you personally than have those machines give you the information. I mean lets face it, they only give limited information.